West Grand Neighborhood Organization loves the City's 311 mobile application because anyone can report issues with their cell phones and even include pictures. The pictures help the city see what you are seeing and help them find them! 

311 makes it possible for anyone with a phone, iPhone or Android Smartphone or internet access to report pot holes, graffiti, street light problems, and a wide range of other issues from anywhere in the City’s service area. 

Reports are submitted directly into the City’s Citizen Request Management systems and integrate with the operations work management solutions – giving city workers the information they need to fix the problem quickly. Citizens who make a report using the mobile app and website receive a ticket number allowing them to track progress and receive notice when the reported matter is resolved.

Grand Rapids has had great success with web-based solutions. City residents take great pride in area neighborhoods and businesses. 311 empowers the Grand Rapids’ community to become the eyes and ears of the city.

HOW DO I MAKE A REPORT?

Phone:  To make a report by phone, dial 311.  8 a.m. to 5 p.m., Monday through Friday. It is closed on weekends and holidays. The service center will direct you to the services you need.

Mobile App: To start using the app, download it from the links provided below on your phone. When finished downloading you just click on the app to open it, from there you will see a list. We suggest first going to the button labeled "Reporter" so you can enter in your information, It will ask for name, email and phone number (this is so the city can contact you about your report if they need to), this information IS NOT public. It is only for the city to contact you IF they need additional information. The likely hood is very slim however. After entering in your "Reporter" information hit "Save." It will take you back to the main screen and you are ready to make your report. To make open a report/ticket touch "New Report" and follow the instructions below.

Website: Go to the link for the website and follow the instructions below as they are slightly different than the mobile version.

Choose Service or Select A Service: Choose what type of report you are making by clicking Pothole, Streetlight, Graffiti or Other. There may not be a category for the issue you are trying to report, if that is the case list it as "Other." 

Location:  When using the mobile app on your phone it uses GPS to locate the location of the complaint, meaning it will pinpoint on the map where you are located while making the report. If you are not near the place you are reporting, you have to move the pinpoint on the map to the address/or approximate address you are reporting. We suggest double checking the address before you submit it via the mobile app to make sure you are reporting the correct one!

The website allows you to enter the address manually into the form. The more accurate the address the more likely the city will be able to locate it!

Add a picture: If you have the ability to add a picture to the report, we cannot stress enough about how helpful this is to the city in order for them to locate the issue for the ticket you opened. Choose "Upload" or "Choose File" and select the picture from your phone or computer to upload it.

Description: On the mobile app you only have so much room to make the report, so be sure to be straight to the issue with your report by listing key and identifying facts. An example of a description that is helpful to the city is - Ford Escort, black w/no license plate. 4-door, early to mid 1990's. Abandoned for a month. Parked on (street name) in front of (color) house.

Share with Public: It will ask if you want to share the report with the public so they can see if something has already been reported. If you choose "share with public" this means people can see your report, however they cannot see your name or contact information. ONLY THE CITY gets that information for follow up purposes if they need to contact you.

Contact: Enter in your contact information in case the city needs to follow up with you about your report. This information is not shared with the public. You can submit a report anonymously if you do not fill out the Contact information, but the city will not be able to contact you for additional information about your report if they need it.

NOTE: Double check your report before you hit "Submit." Always make sure all information is correct before you submit it so your report/ticket can go from open closed in a timely manner. The more accurate it is, the less time it takes for the city to resolve the issue!

Submit: Click the button to submit your report.

The great thing about 311 is that if you have made a report, you can check on the status of the report to see if it has been closed. In the mobile app this can be be done by going onto the app and choosing "My Reports" and you will see all reports you have made and their status. On the website you choose "View Reports" and search for your report.